RN Guarantee

Thank you for choosing our service. Below you will find our cancellation, return, and refund policies:

Order Cancellation

You can cancel your order as long as the items have not yet been shipped or produced. If your cancellation is successful, we will refund you the full amount. Please note that cancellation is no longer possible after shipment.

Returns

You can return products within 14 days of receiving your delivery. Products must be unused, in their original condition, and in their original packaging. Proof of purchase is required. Do not send items directly back to the manufacturer. For returns and exchanges that are not due to our fault, the customer is responsible for return shipping costs.

Refunds

After we have inspected your return, we will inform you of the status of your refund via email. If approved, the refund will be automatically issued to your credit card or the original payment method within a few days.

Delayed or missing refunds

If you haven't received your refund, please check your bank account and contact your credit card company, as it can take some time for the refund to be processed. Then contact your bank. If the problem persists, please contact us at service@mail.ekmmyc.com.

For the return address or any further information, our customer service team is always available at service@mail.ekmmyc.com. We're happy to help!